At Taraluxe, each piece is crafted with precision, care, and exceptional attention to detail. Due to the handcrafted and made-to-order nature of our jewelry, we kindly ask you to review our policies before placing your order.
Custom & Bespoke Orders
- All custom and bespoke orders are final.
Once a design is approved and production has begun, we cannot offer refunds, exchanges, or cancellations. - Design Approval
You will receive design mock-ups and specifications before production. Please review all details carefully, as your approval confirms the final direction of the piece.
Ready-to-Ship Pieces
- Returns
You may return unworn, undamaged ready-to-ship items within 7 days of delivery for store credit only. Returns must include original packaging. - Return Shipping
Customers are responsible for return shipping fees. We recommend using a tracked and insured method, as we are not responsible for lost or damaged returns.
Damages & Issues
- Inspection Upon Delivery
Please inspect your order upon arrival. If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos and a description. - Repair or Replacement
If your item arrives damaged or with a fault in craftsmanship, we will offer a complimentary repair or replacement, depending on the issue.
Order Cancellations
- Custom Orders
Cancellations are not accepted once a custom order is in production. - Ready-to-Ship Orders
Cancellations may be possible within 24 hours of purchase, provided the item has not yet shipped.
Non-Returnable Items
- Custom and bespoke pieces
- Personalized or engraved items
- Sale items and gift cards
Contact Us
For any questions regarding your order, returns, or care instructions, please contact us at